Balaji Putluru
Manager Customer Insights|Call Miner|Conversation Analytics at TE Connectivity
- Role
- Manager-customer Interaction and Feedback Analytics at TE Connectivity
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Balaji Putluru
Results-driven Customer Insights Manager with 10 years of experience in leading analytics and insights teams to drive strategic business decisions and enhance customer experience. Expertise in leveraging advanced analytical tools, including CallMiner, to transform complex data into actionable insights that support organizational growth and customer engagement. Proven track record of developing robust customer loyalty strategies, optimizing customer journey processes, and delivering impactful insights to senior leadership. Adept at managing cross-functional teams, implementing NPS and CSAT mechanisms, and aligning insights with business objectives to achieve measurable results. Recognized for exceptional leadership, strategic thinking, and a strong ability to influence stakeholders through data-driven storytelling.
Experience
Manager-customer Interaction and Feedback Analytics
Jan 2024 — Present · Bengaluru, IN
Education
Apparel Training and Design Center
Diploma in Apparel Manufacturing Technology, Fashion/Apparel Design
2006 — 2007
Board of Intermediate Education
Intermediate, Maths Physics Chemistry
2002 — 2004
Rabindranath Tagore University
Bachelor's degree, Computer Science
2016 — 2019
Alliance francaise de Bangalore
Delf A2
2009 — 2012
State Board of Technical Education and Training
Textile Technology
2004 — 2006
Alliance francaise de Bangalore
DELF A1
2007 — 2009
Board of Secondary Education
10th
2000 — 2001
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