Balaji Prasaad
Conversational AI UX Design Lead | Agentic AI & Product UX | UX Design Mgt.Specialist in Google Cloud Products & AI, Campaign Management in Agentic AI. Agentic AI from Stanford University
- Role
- Associate Manager at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Balaji Prasaad
Experienced UX & CX Leader with 15+ years in User Experience (UX) Design, 3+ years in UX Management, and 3+ years in User Interface (UI) Design. Skilled in AI-powered chatbots, GenAI, Agentic AI, AI Innovator, Conversational Flow, UX research, interaction design, service design, information architecture, and customer experience (CX) strategy. Adept at leading and scaling high-performing design teams, managing cross-functional and multi-location projects, and driving human-centered innovation through design thinking, usability testing, and hackathons.Passionate about creating seamless, accessible, and data-driven digital experiences by integrating AI, automation, and data analytics into UX strategy. Domain expertise in Retail, Healthcare, Automation, Digital Solutions, Telecom, SME for Building Solutions, Aerospace and Campaign Management. I worked with fortune 100, Big Tech, Major Telcos, Big-Box Retailer companies in my tenure.
Experience
Associate Manager
Feb 2013 — Present · Bangalore, IN
UX Design Leader | AI & Enterprise UX | Team Builder & MentorLeading and mentoring a talented team of UX designers to craft user-centric, innovative, and impactful digital experiences. Actively leading the presentation of innovative ideas and driving impactful contributions through hackathons.Proven experience collaborating with Fortune 100 clients, delivering high-quality design solutions across complex ecosystems.Extensive hands-on experience crafting intuitive user experiences for GenAI and Agentic AI solutions, including AI-powered chatbots and enterprise-level applications across web, mobile, desktop, and kiosk platforms.Experienced in delivering user-centered design solutions across diverse domains including Retail, Utilities, Banking, Insurance, Telecom, and Digital Platforms — with recent focus on Healthcare and Building Automation, driving innovation in high-impact, regulated environments.Collaborating closely with cross-functional teams—including Product Owners, Business Analysts, Developers, QA, and stakeholders—to align design direction with user needs, product strategy, and business objectives.Skilled in conducting end-to-end user research (primary & secondary) to uncover deep insights and inform experience strategy. Advocating the Double Diamond framework to structure the design process, drive clarity from discovery to delivery, and ensure consistent, high-quality user experiences at scale.Driving UX from concept to launch—ensuring seamless planning, execution, and on-time delivery of design milestones.Encouraging a culture of creativity through hackathons, innovation workshops, and collaborative ideation.Empowering internal and external teams with training, mentorship, and performance feedback to cultivate design maturity and growth.
Education
Bangalore University
B.com, Bachelor of Commerce
1992 — 1994
Annamalai University
M.com, Master of Commerce
2004 — 2006
Indira Gandhi National Open University
M.C.A, Master of Computer Applications
2003 — 2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.