Balaji Natarajan
Director at Concentrix
- Role
- Director at Concentrix
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Balaji Natarajan
An accomplished, goal-driven professional with 23+ years of experience in ITES\\Customer…
Experience
Director
Jan 2011 — Present · Chennai, IN
Concentrix Corporation (Nasdaq: CNXC), is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. CX Operations and Delivery leader for CNX Chennai site.Contributes to the development and implementation of organizational strategies, policies, and practices. Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Education
Emeritus
Design Thinking
Guru Nanak College
B.COM, Business/Commerce, General
1995 — 1998
HDSE
Higher Diploma, Software Education
1999 — 2000
Skills
- Bpo
- Call Centers
- Leadership
- Technical Support
- Service Delivery
- Service-Level Agreements (Sla)
- Business Process Outsourcing (Bpo)
- IT Operations
- Performance Management
- Six Sigma
- Crm
- IT Service Management
- Training
- Team Management
- Operations Management
- Contact Centers
- Transition Management
- Recruiting
- Workforce Management
- Team Leadership
- Call Center
- Management
- Customer Relationship Management (Crm)
- Business Analysis
- Customer Satisfaction
- Operational Excellence
- Vendor Management
- Outsourcing
- Sla
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