Balaji Maniyan

About Balaji Maniyan

Experienced RCM leader with Operational Management, Project Transitions, Learning & Management expertise. Contributed heavily in Client Revenue Cycle Management processes for Enhancement of Cash and AR Days Increase in percentage of clean claims Reduction in Claim Denial Effective collection of outstanding amount on claims Trend Analysis for process improvementResponsible for delivery of Stakeholders financial commitments via Ensuring that delivery costs are within or better than committed in the approved deal model. Provide metrics and reporting support to all relevant stakeholders. Proactively identify potential issues/opportunities and drive resolution to avoid customer impact and facilitate continuous improvement. Building and sustaining effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.Accomplish desired results through leadership of a team of professionals and grooming them by Developing and administering schedules, objectives, and goals. Delegating clearly and consistently. Leading hiring, staffing and maintenance of diverse and effective workforce Being responsible for career development, performance and pay discussions for team members. Providing guidance, constructive input and motivation to team.Involved with accounts spanning multiple geographies.Certified Green Belt Professional (DMAIC Methodology and Waste Reduction) with Benchmark Six SigmaExperienced in Project Transition of small/large Hospital/Physician Clients from onshore/offshoreExperienced in call center training on Physician and Hospital Revenue Cycle Management

Experience

1. Director of Operations

   Guidehouse

   Dec 2023 — Present · Chennai, IN

Education

• SRM

  Bachelor's degree in Commerce

• Bharathidasan University

  MS, Infromation Systems and Applications

  2000 — 2002

• Sikkim Manipal Institute of Technology - SMU

  MBA, HR & Marketing

  2005 — 2007

Skills

• Process Improvement
• Management
• Transition Management
• Operations Management
• Pre-Sales
• Crm
• Offshoring
• Outsourcing
• Requirements Analysis
• Sla
• Service Delivery
• Team Management
• Call Centers
• Bpo
• Process Management
• Vendor Management
• Soft Skills
• Six Sigma