Balaji Lakshmipathi

Rpa Operations Manager @Accion Labs

Bengaluru, IN

Operations Manager – Intelligent Automation | Global Delivery Leader | Driving Scalable Innovation at Fragomen via Accion LabsAt Accion Labs, I serve as the Operations Manager for Fragomen, a leading global immigration services provider, where I lead multi-regional operations and support for strategic automation initiatives. I manage the delivery and governance of next-generation RPA and intelligent automation solutions across a distributed team spanning Cochin, Bangalore, Dubai, Colombia, Canada, and Pittsburgh.My role centers on driving operational excellence, service reliability, and innovation at scale. I lead mission-critical programs including:OCRaaS (Optical Character Recognition as a Service): Overseeing platform operations and support to enable high-volume, accurate document processing across global immigration workflows.Citizen Development Program: Driving adoption of low-code/no-code automation, empowering business users to build secure, scalable automations under a robust governance framework.CI/CD Pipeline Integration: Implementing DevOps best practices into automation lifecycle—streamlining bot deployments, version control, and testing using modern CI/CD methodologies.Communications Mining: Leveraging AI to structure and analyze unstructured communications (e.g, emails) to uncover process insights and automation opportunities.ABBY FlexiCapture: Leading configuration, deployment, and ongoing support of intelligent document processing (IDP) solutions using ABBYY for varied regional requirements.As the central point of contact between business stakeholders, developers, infrastructure, and QA teams, I ensure 24x7 support readiness, SLA adherence, and proactive risk mitigation. My leadership fosters alignment across technical and functional teams while delivering transformative automation outcomes globally.

Adhiparasakthi Engineering College, Melmaruvathur

Bachelor of Engineering, Mechanical Engineering