Balaji L S
Senior Manager Customer Support, leading DevSecOps initiatives at JFrog 🐸Pushing Technology Frogward!
- Role
- Senior Manager Customer Support at JFrog
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Balaji L S
What does it take to manage a team of engineers at the forefront of DevOps innovation?At JFrog, I’ve had the opportunity to lead a group of talented Developer Support Engineers, ensuring our clients receive exceptional service and technical support. My journey from hands-on engineering to managing a team has been driven by a commitment to both technical excellence and customer success.Through mentoring, strategic problem-solving, and a deep understanding of CI/CD, I’ve worked to optimize workflows and elevate our support standards.If you want to join the swamp, send me a DM with your resume! An engineering professional with 14+years of experience in application support, devops,maintenance and automation AWS SYSOPS Certified professional Validation Number E4S8XVW1DJBE1GGZ Good hands on knowledge in Java, AWS support and administration, Shell scripting, Jenkins and middlewares like WAS, JBOSS and TOMCAT. Experience in industry verticals like Banking and Airline domain.
Experience
Senior Manager Customer Support
Mar 2025 — Present · Bengaluru, IN
Leading the JFrog Platform Adoption Team, driving full platform adoption across APAC accounts. Successfully delivered a positive Net Dollar Retention (NDR) with low churn through strategic engagement, adoption planning, and collaboration with Customer Success and Product teams.
Education
City Engineering College
Bachelor's Degree, Computer Science Engineering
2006 — 2010
Skills
- Shell Scripting
- Change Management
- Agile Methodologies
- Perl
- Sql
- Linux
- Software Development
- Apache
- Xml
- Unix
- Java
- Jboss Application Server
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