Balaji Balasa
Director - Information Technology Services @Cognizant
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WORK HISTORY
Director - Information Technology Services @Cognizant
London, GB
As a UK & I Geo Service Leader, I am accountable for end to end service delivery in Application Maintenance and Application Support Scope of Services for multiple Clients in UK & I. My key goals span across Business support, IT Portfolio Management, Service Delivery Excellence (SLA Management and Continuously Improve Services across the Business, Implement Transformation Initiatives like Automation, Business Value Management, Target Operating Model Optimisation Etc. to reduce Cost of Delivery and Improve profitability.), P&L Management ( Financial management for Services offered with Revenue Enhancements, manage the BID Vs DID metrics and sustain profitability, Develop Account plan and forecasts, proactively manage resourcing for the new request), Client Experience ( Support and work with the key client stake holders to meet the Client IT Objectives and Expectations, Maintain and sustain Relationship with Key IT Stake Holders.)
EDUCATION
Bangalore University
Engineering in Electrical, Electronics and Tele Communications
PG Diploma - Computer Science
Computer Software Engineering
SKILLS
ABOUT BALAJI BALASA
Experienced IT Director with a demonstrated history of working in the information technology and services industry. Skilled in Service-Level Agreements (SLA), Global Delivery, IT Service Management, IT Strategy, Data Center Management, Sales for large and Strategic Deals. An Experienced professional in IT Service Delivery and Program Management in IT Infrastructure, Application Development and Maintenance and Cloud Services. A customer centric consultant with multi facet work experience in IT services with a Strong business development background along with P&L of accounts with > 50 MN Usd.
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