Martin Balaguer
Sr.Localization Leader bridging the gap between innovative technology, global program management, and client success.
- Role
- Sr Manager, Program Management & Customer Success Localization at Questel
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Martin Balaguer
Summary: Localization Expert • Leader • Sales & OPS Hybrid> 12 years in the Localization Industry> 20 Loc Teams built and empowered using servant leadership>$25 million combined portfolio managed as PgM> 50+ custom localization solutions created supporting salesPersonal / Hobby> 3 short comedy films made as filmmaker 10 dad jokes I use on a rotating basis
Experience
Sr Manager, Program Management & Customer Success Localization
Feb 2024 — Present · NC, US
Strategic Program Leadership: Lead complex localization programs for high-value clients, from planning to execution. Leverage industry expertise to understand client needs and effectively position Questel\'s solutions in sales engagements. Proven ability to break down complex tasks into actionable steps (e.g, detailed tables for project clarity).Localization Strategy: Serve as the central expert for all localization matters, providing critical guidance and clarity to internal teams and clients through effective storytelling. Develop impactful content on AI/MT, technology/automation, and custom solutions to articulate our value. Ensure optimal and tailored solution design and delivery.Comprehensive Client Management & Success:Architect exceptional client experiences through strong relationships and strategic alignment. Demonstrated deep customer focus by taking ownership of program management for a major pharmaceutical client, including detailed requirements, regular feedback, quality dashboards, and proactive process improvements.Driving Outcomes & Organizational Performance:Drive organizational performance, achieve strong client retention, and ensure high customer satisfaction through effective program delivery and partnership. Committed to simplification and recently leading updates to Questel’s Localization Product Catalogs, collaborating effectively across functions.Cross-Functional Collaboration: Identified Questel capabilities to launch additional services under localization such as content creation, review services and MTPE/AI services. Developed margin calculation for key clients, providing financial insights. Value provided through candid and strategic feedback.
Education
McDonough Interpretation
1st Year Interpreter, Language Interpretation
2011 — 2011
New York University
Medical Interpreting, Medicine / Interpretation
2012 — 2012
New York Film Academy
Certificate in Filmmaking, Cinematography and Film/Video Production
2014 — 2014
Universidad del Museo Social Argentino
Traducción Pública
2009 — 2011
Skills
- Adobe Creative Suite
- Customer Service
- Adobe Premiere Pro
- Multilingual
- Project Management
- Adobe Photoshop
- Management
- Photography
- Film
- Video Production
- English as a Second Language (Esl)
- Trados
- Editing
- Social Media
- Translation
- Leadership
- Spanish
- Digital Media
- Entertainment
- Microsoft Powerpoint
- English
- Strategic Partnerships
- Strategy
- Localization
- Microsoft Excel
- Html5
- Memsource
- Sdl Trados
- Linguistics
- Microsoft Office
- Sales
- Interpretation
- Video
- After Effects
- Bilingualism
- Esl
- Proofreading
- Wordfast
- Microsoft Word
- Javascript
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