Bala Grandhi

About Bala Grandhi

American Express benefits from over a decade of expertise in Technology solution delivery, marketing campaign operations, and service delivery. We deliver scalable solutions that enhance ROI and broaden market capabilities. Recent emphasis has been on the innovative strategies to modernise processes and provide state of the art solutions.As Director of Engineering, contributions center on spearheading managed file transfer initiatives and driving the adoption of enriched platform capabilities. Collaborative efforts prioritise quality assurance, automation, and seamless business and information security enablement. The team\'s mission is to align technical excellence with strategic business goals to deliver impactful outcomes.

Experience

1. Director of Engineering

   American Express

   May 2025 — Present · IN

Education

• XLRI Jamshedpur

  Executive Development Program in Transformational Leadership, Organizational Leadership

  2020 — 2021

• Maulana Azad National Institute of Technology

  M.Tech, Hydro-Electric Engineering

  1990 — 1991

• Bapatla Engineering College

  B.Tech, Civil Engineering

  1985 — 1989

Skills

• Process Improvement
• Management
• Vendor Management
• Great People Skills
• Oracle
• Requirements Analysis
• Quality Assurance
• Data Warehousing
• Bpmn
• IT Strategy
• Software Quality Assurance
• Outsourcing
• Data Profiling
• User Acceptance Testing
• Project Delivery
• Service Delivery
• IT Service Management
• Agile & Waterfall Methodologies
• Project Management
• Business Analysis
• Campaign Management
• Pmo
• Pmp
• Csqa
• IT Service Delivery
• Leadership
• Intercultural Communication
• Customer Presentations
• Analysis
• Database Admin
• Software Development
• Pl/Sql
• IT Operations Management
• Risk Management
• Team Management
• Customer Data Integration
• Business Intelligence
• Database Marketing
• Database Management
• Credit Cards