Balakrishna Chenna
Senior Business Operations & City Lead | Ex‑RacEnergy, Hera, Apollo, Bounce, Swiggy, ADP & Cognizant | Operations Excellence, Last‑Mile, CX | Immediate Joiner
- Role
- Senior Manager Business Operations at Race Energy
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Balakrishna Chenna
Senior Business Operations professional with 12+ years of experience leading city and cluster operations, customer experience and P&L across EV mobility, hyperlocal delivery and IT/ITES environments (Ex‑RacEnergy, Hera, Apollo, Bounce, Swiggy, ADP & Cognizant). I specialise in launching and stabilising new operations, improving process efficiency, and building high-performance teams in fast-paced, scaling businesses.Key strengths:1. Operations leadership: City/cluster ownership, daily ops governance, vendor and partner management, SLA and TAT adherence.2. Process & performance: SOP design, process re‑engineering, productivity improvement, quality and compliance.3. Customer & stakeholder management: Escalation handling, cross‑functional collaboration with Sales, Product, Tech and Finance, and clear MIS/management reporting.4. Team building: Hiring, training, goal setting and performance management for front‑line and mid‑level teams.Actively looking for roles such as Senior Manager / Deputy Manager / City Lead / Business Operations Manager / Service Delivery Manager. Immediate joiner, open to opportunities across India and relocation for the right opportunity.
Experience
Senior Manager Business Operations
Jan 2024 — Present · Hyderabad, IN
Formerly known as RACENERGY, India’s most advanced battery-swapping infrastructure for use in 2 & 3 V.Projects & Analytics:• Operations Management: Handling operations of Tier 1 cities across India and ensuring smooth ground operations by overseeing production processes, supply chain management, quality control, and logistics to ensure seamless operations and timely deliveries.• B2B and B2C Engagement: Ensure smooth operations for our customers, with swapping, batteries, deliveries, etc, within 15 minutes from 1 hour by applying the FIFO Method and catering to 500+ 2 & 3 W Vehicles• Collaboration and Leadership: Collaborating with cross-functional teams, including sales, marketing, engineering, and finance, to align operations with overall business objectives. Provide strong leadership and mentorship to the operations team, fostering a culture of excellence and continuous improvement.• Performance Monitoring and Analysis: Established KPIs, monitored performance metrics, and conducted regular analysis to identify areas for improvement and implement corrective measures.• Network Setup Coordination: Coordinating and understanding the requirements of our customers to better deploy a swapping network.• Regulatory Compliance: Ensure adherence to industry standards, regulations, and compliance requirements, fostering a culture of safety, quality, and sustainability.• Handle Field Staff: Managing a team of Operators, Service Engineers, Mechanics, Drivers, etc, to ensure the best experience for our customers and partners.
Education
Indian Institute of Management Kashipur
Executive MBA, Operations and Supply Chain Management
Genius High School
Secondary School Certificate
2003 — 2004
Gauthami Degree College
Bachelor of Commerce - BCom, computers
2007 — 2010
Osmania University
Bachelor of Commerce, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
2007 — 2010
Gowtham Junior College
CEC , Business/Commerce, General
2004 — 2006
Jawaharlal Nehru Technological University
Master of Business Administration (MBA), Accounting and Finance
2010 — 2012
Jawaharlal Nehru Technological University Hyderabad (JNTUH)
Master of Business Administration, Accounting and Finance
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