Balachander Devakumar

About Balachander Devakumar

A results-driven product leader with over 20 years of experience in Product and People Management, driving successful product outcomes through strategic market insight, data-informed roadmaps, and an unwavering commitment to customer success. Deep expertise in designing and scaling healthcare platforms that unify hospital and insurance ecosystems, enabling faster access to care with AI-enabled workflows. Experienced in building and scaling products in Salesforce, Microsoft Dynamics CRM and Big Data. Championed the adoption of AI tools to enhance product management workflows—boosting team productivity, accelerating innovation cycles, and reducing release timelines. Recognized for a strong leadership style that emphasizes mentorship, collaboration, and high-performance culture, enabling individuals and teams to achieve both personal and organizational excellence.

Experience

1. Product Management Director

   Salesforce

   Nov 2023 — Present · Bengaluru, IN

   Led the vision and execution of Prior Authorization (PA) Burden Reduction initiatives leveraging FHIR interoperability standards across use cases such as Coverage Requirements Discovery (CRD), Documentation Templates & Rules (DTR), and Prior Authorization Support (PAS). Achieved a reduction in approval times from 7 days to 10 seconds, significantly lowering payer costs, improving member satisfaction, and advancing value-based care delivery.Directed the Group Insurance Health Cloud team, empowering sellers and brokers with actionable insights and an Agentic AI-powered solution that automatically generates and shares quotes with customers—accelerating quote turnaround times and driving revenue growth through a seamless, data-driven sales experience.Established a “build & validate” culture by integrating AI tools like Cursor and Gemini into daily workflows for product managers, enhancing productivity and enabling faster prototype development, real-time customer feedback, and reduced iteration and release cycles for innovative products.Partnered closely with Sales and Partner teams to drive release enablement, go-to-market alignment, and customer deal closures, ensuring strategic execution and measurable business outcomes.

Education

• Birla Institute of Technology and Science, Pilani

  Master of Engineering , Chemical Engineering

  1998 — 1999

Skills

• Pmp
• Software Development
• Scrum
• Project Management
• Test Automation
• Test Planning
• Requirements Analysis
• Regression Testing
• Software Development Life Cycle (Sdlc)
• Qtp
• Performance Testing
• Software Project Management
• Testing
• Sdlc
• Software Quality Assurance
• Quality Center
• Agile Methodologies
• Scalability
• Unix
• Test Strategy
• Test Management
• Manual Testing
• System Testing