Balabhadra Nayak
IT Support Specialist @Adani Group
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WORK HISTORY
IT Support Specialist @Adani Group
Mumbai, IN
Dedicated and customer-focused IT Support Professional with hands-on experience resolving day-to-day technical challenges. From system issues and Outlook errors to network connectivity and user access problems, I ensure fast, accurate, and smooth support for every user.What I Bring: Quick Troubleshooting Technical Accuracy Clear Communication Excellent Customer Handling Always eager to learn new tools & technologies🧾 Experience with Ticketing Tools (Jira, ServiceNow, Freshservice, ManageEngine) – ensuring timely updates, proper documentation & SLA-based resolution. Basic Network Knowledge – LAN/WAN, IP configuration, DNS/DHCP issues, Wi-Fi troubleshooting, and connectivity problem resolution.
EDUCATION
Chaitanya Deemed to be University
Master of Computer Applications - MCA, Computer Science
ABOUT BALABHADRA NAYAK
Aspiring Data Analyst with strong skills in Excel, SQL, Python, Power BI and Tableau, along with experience in Excel VBA/Macros and automation using Python scripts and Power Automate. Skilled in cleaning, organizing and analyzing data to build dashboards and generate actionable insights. Hands-on with KPI reporting, workflow automation and optimizing manual reporting processes. Strong analytical mindset with ability to solve problems using data. Seeking an entry-level Data/Automation Analyst role to contribute in a data-driven organization.
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