Balasubramanian Narayanan

About Balasubramanian Narayanan

20+ years of experience• Service Delivery for IT infrastructure for a Americas, EUR & AOA-based clients involved building and managing IT infrastructure, providing consultancy in the area of capacity planning & management.• Managing project portfolio to reduce costs and improve IT effectiveness • Expertise in IT Infrastructure vertical such as Managed Services, Remote Infrastructure Management (RIM), IT Operations, Service Delivery • Pre-sales/Post-sales support, Transition Management, and Offshore/Onshore delivery operations. • Experience in managing and leading global & highly technical team of experts in both operations and projects setting • Ability to focus on achieving SLA’s for the technology group and supporting operations to meet their SLA commitments along with High CSAT. • IT Infrastructure Solution Design and Implementation• Customer Relationship ManagementSpecialties: • IT Infrastructure implementation and Project Management• IT Transition and Project Execution• Service Delivery of Infrastructure projects• IT Operations and SLA Management• Client Liaison and relationship Management• Staffing and Team management• Managing Infrastructure Set-up• Assessment of Customer Business and Infrastructure Needs • Service delivery based on ITIL framework,• Program/Project Management based on PMI• PMP certified Project manager• Extensive knowledge in ITSM / ITIL based support model• End-To-End project management of Data Center infrastructure Management (DCIM) Projects

Experience

1. General Manager

   HCLTech

   Feb 2026 — Present · Chennai, IN

Education

• University of Madras

  BCA, Computer applications

  2003 — 2006

• CNPT

  Diploma, Electrical and electronics

  1998 — 2001

Skills

• Service-Level Agreements (Sla)
• IT Operations
• IT Service Management
• Infrastructure Management
• Active Directory
• Service Delivery
• Project Delivery
• Infrastructure
• Sla
• Microsoft Exchange
• Managed Services
• Integration
• Customer Service
• Customer Relations
• Networking
• Solution Architecture
• Project Management
• Project Planning
• Data Center
• Team Management
• Servers
• Itil
• Management