Bala Nilakantan
- Role
- Manager, Customer Success at Advizex
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Bala Nilakantan
PROFILE •17+ years of experience as a Program/Project Manager in IT infrastructure…
Experience
Manager, Customer Success
Sep 2025 — Present · Franklin, TN, US
Key Responsibility: Oversee and manage the IT service portfolio for strategic customers, ensuring all project deliveries align with contracts and business objectives for both Professional and Managed services. Build customer and vendor relationships during the complete program portfolio life cycle. Develop a successful plan for service delivery for strategic customers and manage it on an ongoing basis. Stay updated with current trends and apply best practices for continuous improvement to enhance customer success. Conduct regular 1:1s with customers and Internal executives to review service delivery and the success plan. Manage the budget for the portfolio of services delivered to the strategic customer.
Education
Rani Durgavati Vishwavidyalaya- University of Jabalpur (M.P), India
B.S. Degree , General Sciences
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