Bala Kumar
Digital Transformation Consultant | AI & ML Solutions | Custom Application & ERP Implementation Data & Reporting Analyst | Automation | HR, Operations & Customer Analytics | Turning Data into Actionable Business Insights
- Role
- Operations Manager at Vcheck Pro
- Location
- Madurai, TN, IN
- LinkedIn followers
- 500 followers
About Bala Kumar
Operations Manager with 4.8+ years of experience in Background Verification (BGV), specializing in US screening programs and compliance-driven delivery. Currently building and scaling BGV operations at VCheckPro, leading a remote team and delivering end-to-end verification services on a project and outsourcing basis.Feel Free to connect https://vcheckpro.com/
Experience
Operations Manager
Aug 2025 — Present
Lead end-to-end background verification operations, including identity, employment, education, address, and criminal checks.Oversee case allocation, queue management, and productivity tracking across projects.Implement and maintain SOPs, quality frameworks, and audit controls to ensure accuracy and compliance.Ensure adherence to data privacy and regulatory requirements (GDPR and local compliance standards).Act as the operations point of contact for clients, supporting onboarding, delivery governance, and escalation management.Drive process improvements to optimize turnaround time, cost, and operational efficiency.Manage vendors and external verifiers, monitoring performance and SLAs.Prepare and present MIS reports, KPIs, and operational insights to leadership.Support pre-sales and client discussions with inputs on feasibility, pricing models, and delivery strategy
Education
Sourashtra College of Education
Bachelor's degree, Computer Science
Grace Matriculation School - India
High School Diploma, Computer Science
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