Bal Mukund

About Bal Mukund

Digital Transformation Leader | BSS & DMS Modernization | Product Architecture | Telecom & OTT Solutions | I am a transformation leader with deep expertise in BSS, Product Architecture, and Distribution Management Systems, with a track record of delivering complex, multi-country programs for leading telecom operators across Asia. Over the years, I have led modernization and transformation journeys that improved operational efficiency, accelerated digital adoption, and enabled scalable product evolution.My experience includes steering large BSS and DMS transformation programs—ranging from consolidating 30+ legacy BSS systems into a unified digital stack to reimagining Distribution ecosystems for highly demanding Tier 1 operators. I specialize in transforming monolithic platforms into microservices-based, cloud-ready architectures, enabling business agility and faster time-to-market.On the product side, I have led the evolution of CRM, Postpaid Billing, and DMS platforms into next generation SaaS-ready products. I’ve also driven the expansion of Subscription Management offerings beyond telecom VAS & OTT into the Media and OTT aggregation domain.I bring a balanced leadership approach with strong product, architecture, and delivery acumen—supported by experience managing P&L for a product sub-unit and driving high-performing engineering teams.Key Strengths:• BSS Transformation & Modernization• Microservices & Cloud-Native Architecture• Distribution Management (Sales & Distribution) Expertise• Product Roadmap & Engineering Leadership• Cross-Functional Team Leadership• P&L Management• Telecom, VAS, OTT & Media PlatformsAlways open to building high impact products, driving complex transformations, and contributing to next generation digital architectures.

Experience

1. Group Vice President - Digital Bss

   Comviva

   Dec 2020 — Present · Gurugram, IN

Education

• Punjab Technical University

  BSC-IT

• NIIT

  GNIIT

  1996 — 1998

• Sikkim Manipal University of Health, Medical and Technological Sciences

  Master of Business Administration (MBA)

  2011 — 2013

• DOEACC, Dept. of Electronics, New Delhi

  'O' and 'A' Level

  1996 — 1998

Skills

• Gprs
• Service Delivery
• Vendor Management
• Crm Application Development
• Subscriptions
• Tariffing
• Mobile Communications
• Crm
• Managed Services
• Bss
• Charging
• Vas
• Postpaid
• Mobile Devices
• Telecom Vas - Rating, Charging, Subscription Management System
• Requirements Analysis
• Ivr
• Rating
• Provisioning
• 3g
• Charging System
• Pre-Sales
• Customer Lifecycle Management
• Solution Architecture
• Product Design
• Mobile Payments
• Pmp
• Postpaid Billing System - Developed
• Sms
• Java
• Wireless
• Diameter
• Telecommunications
• Product Development
• Open Source Software
• Wap
• Telecommunications Billing
• Gsm
• Product Management
• Mobile Commerce