Bak Z.

About Bak Z.

I’m a Senior Product Manager with 8+ years of experience building scalable SaaS platforms across e-commerce, real estate, education, and government-regulated industries. I specialize in turning complex, compliance-driven and partner-integrated systems into stable, high-impact products that deliver measurable business outcomes.At Clear Launch, I’ve led end-to-end product strategy and execution for data integration, analytics, CRM, and high-traffic customer platforms—owning everything from discovery and PRDs to launch governance and cross-functional delivery. My work has supported 200K+ users, generated $700K+ in ARR, reduced churn through lifecycle integrations, and enabled high-volume compliance systems supporting 20K+ annual filings.Beyond my technical role, I produce engaging events and foster community connections as the creator of the Record Play music trivia show. These initiatives reflect my passion for relationship building, creating interactive experiences, supporting local talent and businesses. Fluent in English and French, I combine technical expertise with cultural awareness to build meaningful relationships and deliver impactful results.

Experience

1. Senior Product Manager Technical Project Manager

   Clear Launch

   Jul 2017 — Present · Austin, TX, US

   Senior Product Manager/Tech Lead directing end-to-end product vision and execution for data integration and analytics platforms across SaaS environments. I translate executive and partner strategy into scalable, build-ready solutions by authoring PRDs, defining prioritization frameworks, and driving cross-functional execution across Engineering, Design, and QA.I own delivery across distributed teams, aligning internal and external stakeholders to reduce risk, manage expectations, and ensure strong connection between product commitments and business outcomes. I establish governance, release-readiness, and performance frameworks that improve execution rigor, accelerate delivery cycles, and support stable, scalable platform operations.My experience spans real estate, education, e-commerce, and government-regulated software, delivering high-traffic e-commerce platforms, CRM and sales analytics systems, compliance-driven reporting tools, and partner-integrated SaaS products.Highlights include leading a statewide EdTech reporting system supporting 200K+ users across 30 districts (EdFi Application of the Year, 2022), rescuing and launching a delayed global CRM and analytics platform, delivering scalable customer-facing features for a high-growth e-commerce brand, and integrating support, payments, marketing, and reputation platforms to reduce churn and improve lifecycle visibility while supporting 20K+ annual regulatory filings.I bring extreme ownership, strong technical fluency, and a consistent focus on building customer-centered platforms that drive measurable business impact.

Education

• Southwestern University

  Bachelor's Degree, Computer Science

  1999 — 2001

• The University of Texas at Austin

  Bachelor's Degree, Management Information Systems, General

  2001 — 2004

Skills

• Leadership
• Events Coordination
• Css
• Public Speaking
• Visual Basic
• Html
• Event Production
• Blogging
• Audio Editing
• Garageband
• Asp.net
• Visual Studio
• Podcasting
• Twitter
• Facebook Marketing
• Jquery
• Javascript
• Project Management
• .net Framework
• Asp.net Ajax
• Marketing
• Microsoft Office
• Wordpress
• Event Management
• Telerik Web Controls
• Customer Service
• Social Networking
• Social Media
• Management
• Social Media Marketing
• Microsoft Sql Server
• Marketing Strategy
• Event Planning