Bakul Sharma
Trackier | IIM Calcutta (EPGM) | Ex-PwC India | Customer Success Leader | Driving Growth Across Indian, UAE & APAC | SaaS | Team Management | Tech & Analytics | Building Customer-Centric Businesses
- Role
- Customer Success Role at Trackier
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Bakul Sharma
Customer Success professional with 6+ years of experience across B2B SaaS, consulting…
Experience
Customer Success Role
Jan 2025 — Present · Noida, IN
Managed a portfolio of SMB and mid-sized accounts across the entire customer lifecycle, ensuring retention and growth.• Owned customer success initiatives, driving engagement, adoption, and satisfaction across the Trackier platform.• Built strong client relationships to promote loyalty and long-term partnership.• Collaborated with sales teams to deliver operational and methodological onboarding and training sessions for clients.• Guided clients in setting up and optimizing performance-based marketing campaigns, ensuring efficient traffic management and ROI.• Acted as a primary point of contact to resolve client issues promptly, ensuring trust and smooth collaboration.• Served as the communication bridge between key customers and internal stakeholders for product feedback and solution alignment.• Leveraged data analysis to identify optimization opportunities, reduce churn, and drive portfolio expansion.
Education
Birla Institute of Technology, Mesra
BCA
2015 — 2018
Indian Institute of Management, Calcutta
Executive Program in General Management
2025 — 2026
IBS Bangalore
PGPM
2018 — 2020
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