Baki Haziri

WORK HISTORY

EDUCATION

SKILLS

ABOUT BAKI HAZIRI

Baki\'s most recent career move takes him into a technical arena, where his core responsibilities include; technical sale, solution consultation and overall design-build during the pre-sales cycle. Baki\'s now broad and extended industry knowledge makes him business savvy, commercially grounded and technically able to provide just proposals during bids, and then provide consultative suggestions on those proposals and ultimately create a design that will benefit the customer, their end-customer, in an overall aim to achieve the required/desired results. Baki played an intrinsic role in EMEA as Sr Escalation Manager; managing and delivering senior and executive escalations that encompassed global stakeholder management, across many different time-zones, providing an industry-leading Customer Experience.He is an extremely adaptable and self-driven professional with portable experience in end-to-end Service Delivery and therein revenue realisation, Escalation Management at executive strata, People Management in versatile and challenging environments (both Field and Office environments), Project Management, and a Coach. Baki has the ability to work on own initiative as well as develop long-lasting stakeholder relations.During his tenure, Baki has had successive promotions at Level 3 Communications (former_Global Crossing). Prior to joining Level 3 Communications, Baki has held a position in NCR, where he was part of a global team responsible for the very fruition of the Self-Service operations in the retail and banking industry.Baki also holds an honors degree in Computer Simulation Science from King\'s College London, is PRINCE2 qualified, and has experience in product development and leading & managing change (both physical and people-based). Most recently CCNA qualified, and performs at a high level in the Sales and Consultative role as an SE, in a technical capacity.