Cate Baker
Strategic Program Manager | Driving Customer Success | Orchestrating High-Value Engagements l Business Transformation and Optimization | Change Management | Customer First Focus
- Role
- Sr Services Architect at UKG
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Cate Baker
Highly accomplished and customer-focused Strategic Program Manager with over 9 years of experience leading high-value, complex enterprise accounts and projects within the B2B SaaS sector. Proven ability to ensure seamless coordination across internal teams and with customers, driving cross-functional collaboration, owning internal and external program planning, and ensuring engagements are strategically aligned with customer goals and priorities. Expert in orchestrating end-to-end strategic customer initiatives to ensure successful delivery and engagement health. Possesses a strong understanding of enterprise SaaS, a customer-first mindset, and the ability to embrace ambiguity and complexity in fast-paced work environments.In addition to managing complex operational programs, I have hands-on experience leading successful enterprise software implementations and onboarding initiatives that ensure smooth customer transitions and adoption. I excel at bridging implementation execution with operational excellence, enabling cross-functional teams to deliver seamless client experiences.Passionate about fostering a culture of collaboration, ownership, and continuous improvement, I bring a growth mindset and a solution-oriented approach to help organizations future-proof their operations and exceed customer expectations.
Experience
Sr Services Architect
Feb 2023 — Present
Education
California State University Fullerton
Bachelor of Arts - BA, Anthropology
University of Texas at Tyler
Master of Science - MS, Human Resource Development
2018 — 2019
Skills
- Pos
- Driving Results
- Apparel
- Store Management
- Training
- Inventory Management
- Management
- Sales Operations
- Store Operations
- Customer Service
- Makeup Artistry
- Microsoft Office
- Sales
- Recruiting
- Staff Development
- Beauty Industry
- Loss Prevention
- Fashion
- Outlook
- Event Management
- Styling
- Event Planning
- Skin Care
- Merchandising
- Sales Management
- Cosmetics
- Retail Sales
- Visual Merchandising
- Retail
- Employee Training
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