Baishakhi Banerjee

Deputy Manager Training @Jio

Responsible for Training of Home Sales Officer, Home Sales Team Lead, Jio Center Home Lead in Rest of BengalPerformance Coaching of Below Performer HSOs, Classroom Training of new HSOs, Conducting Big Training Day, Product, Platform and Process TrainingTrained and mentored new personnel hired to fulfill various roles and managed recruitment, training and development for highly effective sales team. Assessed training program effectiveness on regular basis and improved upon deficient areas.Conducted needs assessments to identify gaps in performance and develop targeted learning solutions. Utilized variety of instructional design methodologies to create effective learning experiences.Facilitated virtual, in-person and blended learning sessions.Provided coaching and mentoring to employees.Developed job-specific competencies and performance standards.Analysed and evaluated training effectiveness and program outcomes. Developed and executed performance management programs to increase employee engagement and productivity. Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management. Evaluated trainee performance to provide individual coaching, tools and constructive feedback.Assessed and analysed sales team performance to determine areas of weakness and areas of strength. Achieved sales goals targets by cultivating and securing new customer relationships.Conducted orientation sessions and organized on-the-job training for new hires. Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.Adaptable and proficient in learning new concepts quickly and efficiently.