Bailey Thelen
Working Mom | CX/CS Leadership @ Tango ✨ | LinkedIn Alum
- Role
- Senior Manager, Cx & Success at Tango
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, Cx & Success
Apr 2025 — Present
Expanded ownership of customer success & customer experience [across all segments of the business - including VoC, CSAT/NPS] and post-sales operations in addition to continued support of enterprise renewals/NRR. Automating programs such as digital QBRs, monthly newsletters & scalable adoption metric reporting. Managing offshore partnerships for CX.FY26 Q1 - Enterprise segment NRR 101%FY25 Q4 - Enterprise segment NRR 108%FY25 Q3 - Enterprise segment NRR 109%FY25 Q2 - Enterprise segment NRR 113%FY25 Q1 - Enterprise segment NRR 100%
Education
Bellevue University
Bachelor of Science (BS), Business
2009 — 2013
Chadron State College
Master of Business Administration (MBA)
2023
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