Bailey Norris

About Bailey Norris

I am a data-informed, equity-driven professional with experience in program compliance, policy analysis, and performance evaluation. My work focuses on using research, data systems, and community collaboration to create fairer and more effective outcomes across housing, public health, and social service systems.With a background in program coordination and systems-level planning, I specialize in identifying service gaps, improving data reporting processes, and translating complex information into clear, actionable insights that guide decision-making. I’m especially interested in research that informs sustainable community development, supports interagency collaboration, and helps design inclusive, evidence-based programs.I hold a Graduate Certificate in Public Health Fundamentals from the University at Albany and will begin graduate studies at the University at Buffalo, SUNY, in Fall 2025, pursuing a Master of Science in Real Estate Development (MSRED) and a Graduate Certificate in Affordable Housing. This interdisciplinary training strengthens my ability to integrate financial analysis, real estate development, and public health strategies to promote equitable and resilient communities.I’m motivated by opportunities to support data-informed, people-centered decision-making and contribute to systems where all individuals can thrive. I welcome collaboration with analysts, researchers, and practitioners dedicated to advancing equity, innovation, and sustainable impact.

Experience

1. Housing Program Manager

   Spectrum Health & Human Services

   Apr 2026 — Present · Buffalo, NY, US

   Oversee and maintain the daily operations of properties and programs to ensureagency/program compliance- Ensure full compliance with Office of Mental Health (OMH) & Housing and Urban Development(HUD) regulations, contractual obligations, and internal agency policies- Conduct regular apartment visits and ensure units meet safety, quality, and habitabilitystandards- Conduct regular file audits to incorporate into supervision, training, and compliance needs- Assigned a small caseload depending on program capacity and staffing needs of the program- Supervise and train (retrain) a team of case managers, peer support specialists, and other staffas needed by providing individual supervision at least bi-weekly- Ensure the team provides client-centered, supportive, and empowerment-focused casemanagement- Conduct performance evaluations annually, address all performance concerns immediately todevelop staff improvement or training plans to improve performance- Develop staff outreach strategies and facilitate team meetings- Ensure staffs training both required and recommended by the agency and/or the program arecompleted on or before due dates- Implement and manage quality improvement processes by maintaining client records to ensurethey are accurate and meeting regulatory standards (notes/recovery plans/discharges etc.)- Achieve and maintain a minimum 90% housing retention rate for program participants perprogram guidelines- Support residents in accessing benefits, medical care, and community resources, per programguidelines- Ensure staff are assisting clients with connection to safe/affordable housing, budgeting,completing rental applications, understanding lease agreements and coordinating with externalproviders to ensure needs are being met.

Education

• University at Albany School of Public Health

  Certificate of Graduate Study, Public Health Fundamentals and Principles

• University at Buffalo School of Architecture and Planning

  Master's degree, Real Estate Development

• East Tennessee State University

  Bachelor of Science - BS, History