Bailey Little
Team Lead, Customer Support & Recovery - Chick-fil-A
- Role
- Customer Support & Recovery Team Lead at Chick-fil-A Corporate Support Center
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Bailey Little
QUALIFICATIONS SUMMARY: A cum laude graduate with proven organizational skills…
Experience
Customer Support & Recovery Team Lead
Chick-fil-A Corporate Support Center
Aug 2022 — Present · US
As the Operations Team Lead, it is a People Leader role. I am responsible for leading a group of frontline Customer Support Advocates who support Chick-fil-A customers. It also includes maximizing team performance to meet business goals, stewarding team culture, coaching team growth and development, and supporting the Customer Support strategy through projects and cross-functional teams. We are a champion Team and I advocate both for the Customer and for our Team of Customer Support Advocates. Our team seeks to resolve problems and delight our Customers, to ensure we win their hearts every day. I have opportunities to have an incredible impact on everyone I come in contact with and I continue to represent our Chick-fil-A brand with every Customer interaction. Lead a Team of 10 direct reports resolving customer escalations. Collaborated on the creation of our Customer Support de-escalation process. Wrote a quick reference guide playbook outlining how to execute a ticket making a customer whole on our first contact.
Education
University of West Georgia
Bachelor of Arts (B.A.), Mass Communication/Media Studies
2000 — 2004
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