Baiju Nt
Author | Tech Journalist | Editor | Content Strategist | AI & CX Storyteller | Blogger | Traveler | 19+ Years of Driving Ideas with Words
- Role
- Content Lead at Servion Global Solutions
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Baiju Nt
Senior Content Strategist and Technology Journalist with 19+ years of experience shaping…
Experience
Content Lead
Jun 2019 — Present · Chennai, IN
Servion is a global leader in customer experience (CX) transformation and omnichannel contact center solutions, with over 20 years of innovation. Supporting 150+ contact centers in 60 countries, Servion powers more than 1 billion customer interactions annually through advanced, AI-enabled technologies.What I Do:I drive Servion’s brand and content strategy by combining human creativity with AI-assisted precision — delivering messaging that connects, converts, and scales. Content Strategy & Creation: Develop targeted, high-impact content across multiple formats — from solution pages and client stories to SEO-optimized blogs, video scripts, brochures, and LinkedIn posts — by leveraging both domain expertise and AI tools to speed up ideation, editing, and personalization.🤖 AI-Enhanced Workflows: Use generative AI tools and content intelligence platforms to improve quality, consistency, and output — accelerating turnaround times while maintaining strategic voice alignment across global campaigns.🤝 Cross-Functional Collaboration: Partner with Marketing, Sales, Pre-Sales, and Account teams to craft audience-relevant narratives that drive engagement and support demand generation. Global Event Enablement: Plan and execute CX-focused events across India, the Middle East, and APAC — translating brand objectives into real-world impact through content, design, and execution. Internal & Employer Branding: Collaborate with HR to create engaging internal communications, onboarding journeys, and employer branding content — supporting talent acquisition and employee experience initiatives.
Education
Institute of Journalism, Press Club, TVM
Post Graduate Diploma in Journalism
2005 — 2006
Kerala University
MA Philosophy
2004 — 2006
Kerala University
BA Philosophy
2000 — 2003
Skills
- Social Media Marketing
- Photoshop
- Writing
- Product Management
- SEO
- Wordpress
- Online Journalism
- Premiere
- Content Management
- Video
- Publications
- Content Development
- Television
- Cms
- Scripting
- Photography
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