Baijayanti Chakraborty
Success Guide | SaaS Adoption |Language Enthusiast | AgentBlazer Innovator | JAPAC Region
- Role
- Success Guide at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Baijayanti Chakraborty
I’m a Customer Success professional with over eight years of experience working with customers across different industries. Throughout my career, I’ve been focused on helping clients get the most value out of the products they’ve invested in — whether that means guiding them during onboarding, driving adoption through ongoing training and support, or collaborating with internal teams to resolve issues and incorporate customer feedback back into the product roadmap.In my previous roles, I’ve managed portfolios as large as a hundred customers, many of whom had very different needs, expectations, and maturity levels. This helped me build a very strong foundation in prioritisation and stakeholder management. I’ve also led several initiatives focused on increasing product engagement and reducing churn, and I see Customer Success as a truly strategic function — not only focused on solving day-to-day issues, but also as a bridge between the customer and the product.I really enjoy working in environments where I can build long-term partnerships with customers, proactively understand their goals, and translate those needs back to the internal product and engineering teams. Let\'s connect and discuss more on Customer Success and Retention!
Experience
Success Guide
Feb 2026 — Present · Bengaluru, IN
Education
Great Learning
Post Graduate, Business Analytics and Business Intelligence
2019 — 2020
Vellore Institute of Technology
Bachelor of Technology - BTech, Computer Science
2012 — 2016
Indian School of Business
Project Management , IT Project Management
ST Agnes school
ICSE, High School/Secondary Diplomas and Certificates
1999 — 2012
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