Bahaeddine Khalfoun
Salesforce Consultant @OSF Digital
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WORK HISTORY
Salesforce Consultant @OSF Digital
Paris, FR
Lead consultant on Loyalty, Service & Sales Cloud projects, delivering measurable improvements in CRM efficiency.Drove pre-sales engagements, including requirements gathering, solution design, and effort estimation that secured multiple new deals.Authored functional specifications and partnered with technical teams to design scalable solutions.Delivered end-to-end Salesforce configurations (objects, page layouts, validation rules, automations) improving user adoption by +30%.Designed and implemented Flows (record-triggered, screen flows, scheduled flows) that automated key business processes, reducing manual tasks by 40%.Facilitated client workshops and UAT sessions, ensuring smooth adoption and reducing defects by 25% at go-live.Coordinated cross-functional teams during deployments, enabling on-time delivery across multiple projects
EDUCATION
Institut Supèrieur des Sciences Appliquées et de Technologie de Mateur - ISSATM
Master en sécurité réseaux
Institut Supèrieur des Sciences Appliquées et de Technologie de MATEUR- ISSATM
Licence, science et technologie de l'information et de la communication
Université SESAME de Tunisie
Diplôme d'ingénieur, génie logiciel
ABOUT BAHAEDDINE KHALFOUN
I help companies optimize their CRM with Salesforce by designing and implementing scalable solutions that boost efficiency and growth. With 10 Salesforce certifications and solid expertise in Sales Cloud, Service Cloud, and Marketing, I combine technical skills and business insight to deliver measurable value. Passionate about innovation and client success, I bring proven experience across telecom, education, and healthcare always focused on results.
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