Badusha Mohammed
Software Support Account Manager-Driving Growth Market
- Role
- Renewal Specialist at Arcserve
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Renewal Specialist
Jun 2025 — Present · Bengaluru, IN
Managed a portfolio of renewal contracts, ensuring timely and accurate execution to meet retention and revenue goals.Partnered closely with Customer Success, Sales, and Finance teams to deliver a seamless renewal experience.Proactively engaged with customers to assess renewal readiness, address concerns, and mitigate churn risks.Maintained a strong understanding of contract terms, pricing, and licensing to support negotiations and compliance.Forecasted renewal pipeline with high accuracy using Salesforce and other CRM tools.Identified upsell and cross-sell opportunities during renewal discussions to support net revenue retention.Created and maintained detailed renewal tracking reports to provide visibility into progress and risks.Supported automation of renewal workflows to improve efficiency and customer experience.Ensured a smooth handoff and ongoing communication across internal teams throughout the renewal lifecycle.Consistently exceeded renewal targets and contributed to company-wide recurring revenue growth.
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