Badri S.
IT Support Specialist | Microsoft Certified: M365 Expert (MS-102), Endpoint Admin (MD-102), Azure Admin (AZ-104) | Intune, Azure AD, Windows Server | Endpoint & Cloud Management | 3+ Years Technical Support Experience
- Role
- IT Support Specialist at Dronaaim
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Badri S.
I\'m a passionate and resourceful IT Support Specialist with over three years of…
Experience
IT Support Specialist
May 2023 — Present · Dallas-Fort Worth, TX, US
Provided technical support across desktops, laptops, mobile devices, and Microsoft 365 apps for over 200 users, ensuring maximum uptime and productivity. Administered user identities, licenses, and group access policies using Azure Active Directory, with enforcement of MFA and security best practices. Deployed and managed Windows 10/11 systems using Microsoft Intune and SCCM, streamlining device rollout and compliance tracking across departments. Automated routine administrative tasks via PowerShell scripting, including user provisioning, mailbox assignments, and reporting. Diagnosed and resolved complex issues involving software, hardware, and network connectivity; collaborated with vendors to maintain system integrity.
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