Badrinath Svn
GenAI Architect | Founder, AutomationBox (AI-Powered Customer Care Automation)
- Role
- Solution Architect - Genai at Capgemini
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Badrinath Svn
Generative & Agentic AI Architect with 15+ years in enterprise-scale software and 4+ years leading hands-on GenAI & Agentic AI solutions. I specialize in designing RAG pipelines, multi-agent orchestration frameworks, and LLM-powered automation systems that transform IT operations and customer engagement.Beyond corporate work, I founded AutomationBox (https://automationbox.in), an innovation in Conversational and Agentic AI for customer care automation. AutomationBox addresses the inefficiencies of traditional human-based support by providing- Intelligent email processing that understands context, requests missing details, and resolves queries without human delay- Multi-channel conversational AI (Email + WhatsApp) that manages customer interactions seamlessly- SOP-driven, rule-based workflows powered by a custom ReAct conversation engine, ensuring consistency, accuracy, and efficiency.This platform demonstrates my ability to combine GenAI, Agentic AI, and Conversational AI into real-world, scalable products that enhance customer experience and reduce operational overhead.Skillset:LangChain, LlamaIndex, LangGraph, AWS Strands, ReAct, RAG, Qdrant, ChromaAzure OpenAI, AWS Bedrock, Anthropic Claude, Hugging Face and CohereMongoDB, MySQL, FastAPI, Flask, PyTest, DockerData Science libs: Pandas, NumPy, Matplotlib
Experience
Solution Architect - Genai
Oct 2022 — Present · Bengaluru, IN
At Capgemini, I architected Agentic AI workflows for ServiceNow, reducing ticket resolution by 35%, and deployed a GenAI-driven Major Incident Analyzer, improving triage speed by 30%. Beyond corporate work, I built AutomationBox, an AI-powered platform that automates customer care across email and WhatsApp using custom ReAct-based conversation engines.I bring a rare blend of deep technical expertise (LangChain, LlamaIndex, AWS Strands, Qdrant, AWS Bedrock, Azure OpenAI) and strategic leadership to scale GenAI solutions for enterprise impact. Open to AI Architect / GenAI / Agentic AI Lead opportunities.
Education
Pondicherry University
M.Tech, Computer Science Engineering
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