Baden Piland

About Baden Piland

Lead Support Engineer and Account Manager working with large enterprise customers. I lead…

Experience

1. Lead Support Engineer

   ClearObject

   May 2021 — Present

   Serve as Lead Support Engineer of our enterprise level support team* Track key metrics and data to influence and develop new policies and procedures* Coordinate and manage internal and external projects, upgrades and security patching.* Administer, deploy, and service cloud-hosted Linux and Windows application and database servers* Cloud data center administration in IBM Cloud and GCP* Utilize Ansible / AWX automation* ZenDesk ITSM administration, configuration, and customization* Administer IBM Collaborative / Engineering Lifecycle Management app suite* Provide first response and action for customer incidents, maintenance, and change requests* Coordinate and collaborate with business partners and engineering teams to investigate, remediate, and resolve issues* Provide written correspondence with technical customer contacts* Build and maintain an excellent level of product and application knowledge* Contribute to the internal knowledge base* Participate in on-call rotation for off-hours incident response

Education

• Elon University

  Bachelor of Arts (B.A.)

Skills

• Boy Scouts
• Graphic Design
• Adobe Creative Suite
• Apple Certified
• Customer Service
• Photography
• Backpacking
• Social Media
• Program Management
• Video Production
• Customer Support
• Apple Hardware
• Team Management
• Marketing
• Community Outreach
• Wilderness First Aid
• Photoshop
• Leadership
• Video Editing
• Team Leadership
• Mac
• Adventure Education
• Mac Os
• Outdoor Education
• Outdoor Recreation
• Public Speaking