Badal Patel

Implementation and Customer Success Manager @ChronicCareIQ

Atlanta, GA, US

Key Responsibilities:Client Onboarding & Implementation: • Lead the full-cycle implementation process for new customers, from initial setup and configuration to training and launch. • Collaborate with internal teams (product, technical support, etc.) to ensure smooth deployment of solutions. • Provide hands-on guidance to clients during implementation, troubleshooting issues, and ensuring timely and successful adoption of our platform. • Provide proactive support and resources to address any questions or issues, improving customer satisfaction and retention. • Develop and share best practices to optimize the value clients derive from our solutions.Customer Success & Relationship Management: • Serve as the primary point of contact for clients post-implementation, ensuring their ongoing success with our platform. • Develop strong, trusted relationships with key client stakeholders, acting as their advocate within Chronic Care Inc. • Regularly engage with clients to track progress, address concerns, and ensure that objectives and KPIs are being met. • Collaborate with internal teams to refine processes and enhance customer experience. • Monitor customer health metrics and work closely with clients to drive engagement, reduce churn, and promote upsell opportunities.

Georgia State University

Bachelor of Science - BS, Biology, General

Georgia State University

Master's degree, Health/Health Care Administration/Management