Babur Sheikh
- Role
- Information Technology Manager at Walgreens
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Babur Sheikh
Excellent in production support for web, mobile and hybrid applications running on…
Experience
Information Technology Manager
Jan 2019 — Present
Work closely with all stake holders to ensure requirements for applications production support are met. Also work with stakeholders to ensure complete delivery channels for the applications are monitored. Estimate the resources required to support various applications. Periodically reviewed resource requirements and cut costs wherever possible without impacting operations. Recruited, trained and supervised support team to ensure they are well prepared to support the apps. Create SOPs and processes for the team to facilitate them in doing their jobs efficiently and to improve their productivity. Delegate work effectively, with clear objectives and timescales. Provide 24/7 support for more than 20 mobile and web applications. Arrange training and KT sessions for team members regarding new technologies and applications. Monitor KPI\'s such as ticket\'s pending and response times.
Skills
- Agile Methodologies
- E-Commerce
- Sql
- Requirements Analysis
- Java Enterprise Edition
- Leadership
- Project Management
- Web Applications
- Shell Scripting
- Sdlc
- Java
- Software Development
- Unix
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