Babuji Makam

Experience

1. HR Operations & Support Center Leader

   Inspire

   Jul 2024 — Present · Hyderabad, IN

   Results-driven HR leader with 19+ years of experience in HR Shared Services and Global HR Operations, specializing in setting up, scaling, and managing service centers. Proven expertise in employee lifecycle management, payroll operations, HRIS administration (Workday, SAP), and HR call center implementation. Skilled in process transformation, automation (ServiceNow, ServiceNow & Paradox), and HR analytics, with a strong record of building high-performing teams, driving digital transformation, improving SLA compliance, and delivering measurable efficiency, cost savings, and superior employee experienceKey Achievements Established and scaled a global HR Shared Services Center, transitioning multiple processes (onboarding, exits, payroll inputs, HRIS, E-Verify, Garnishments, Unemployment Claims and BGV) with strong governance. Built and mentored a high-performing team of 40 HR professionals, fostering capability development and driving a culture of process excellence Designed and implemented a dedicated HR Call Process, enabling faster query resolution, reducing response time by 75%, and enhancing employee experience Delivered automation and digital transformation (Workday, ServiceNow, Paradox), enhancing SLA compliance and reducing manual effort. Improved payroll accuracy, compliance readiness, and employee satisfaction scores, strengthening trust in the HR Shared Services mode

Education

• CHRMP

  (Generative AI In HR), Human Resources

• Shobhit Univeresity

  Master of Business Administration (MBA), HR

  2013 — 2015

• Kakatiya Residential High School

  SSC

  1993 — 1995

• Global Association for Quality Management (GAQM)

  Lean Six Sigma Black Belt certified

  2018 — 2018

Skills

• Bpo
• Vendor Management
• Peoplesoft
• IT Service Management
• People Management
• Talent Acquisition
• Human Resources
• HR Operations
• Employee Engagement
• Solution Selling
• Recruiting
• Customer Relationship Management (Crm)
• Service Delivery
• Business Analysis
• Management
• Crm
• Resource Management
• Outsourcing
• Team Management
• Sourcing