Babu Kundedar

About Babu Kundedar

Hands -on experience in analyzing opportunities to surpass quality standards, consistently exceeding customer SLAs/KPIs Effective management of 24/7 operations, demonstrating adaptability and resilience in handling operational challenges Outstanding problem -solving skills, adept at resolving complex billing issues and handling disputes with clients, resulting in improved client satisfaction and retention Proficient in driving internal and external audits (SOX/ISO), ensuring compliance with industry standards and regulatory requirements Led and participated in multiple Business Contingency Planning testing initiatives for clients, ensuring effective risk management and preparedness. Proficiency in providing valuable insights and enabling data -driven decision -making for both internal stakeholders and clients based on the MIS reports generated. Ltd (Bangalore) Seasoned professional with over 19 years of experience in diverse industries, including Financial Services, FMCG, Technology and Oil and Gas Proven expertise in end-to-end Order to Cash processes, demonstrating meticulous attention to detail. Excelled in managing large -scale teams (current team size is 215), driving process improvements, and fostering high -performing teams that deliver exceptional business value.Proactive in identifying opportunities for process optimization and automation, effectively reducing manual efforts and enhancing productivity. Led and transitioned OTC process - Sales Order Management, Billing, Cash Application, Dispute and Deduction Management and having the process maps and DTPs finalized by participating in Global Process Blueprinting workshops.

Experience

1. Delivery Lead Senior Manager

   Accenture

   Jun 2025 — Present

Education

• Karnatak University

  Bachelor of Commerce - BCom, Accounting

• Dun & Badstreet

  Associate's degree, Accounting

• BMHECs CSI College of Commerce. Dharwad

  Bachelor of Commerce - BCom, Business/Commerce, General

  2001 — 2004