Babloo Kumar

About Babloo Kumar

I am an energetic, performance-driven professional with 17 years of experience in team leadership, process training, and quality analysis. Known for my hands-on approach, strong communication skills, and ability to motivate teams, I consistently deliver improved performance outcomes and operational efficiency.I thrive in collaborative environments, enjoy solving problems, and take pride in driving quality-focused processes that strengthen customer satisfaction and business results. I am now seeking opportunities where I can utilize my leadership, training expertise, and analytical mindset to contribute to organizational growth.

Experience

1. Assistant Manager

   UEI Global Education

   Apr 2024 — Present · IN

   Floor Management & Operations ControlManage entire floor operations, ensuring all processes run efficiently and targets are met.Monitor daily activities, address bottlenecks, and ensure smooth coordination between teams.Maintain high levels of discipline, productivity, and quality on the floor.Handle escalations professionally and provide quick resolutions.2. Training & DevelopmentConduct structured training sessions for new team members, team leaders, and support staff.Train teams on product knowledge, communication skills, CRM operations, and process updates.Create training modules, SOPs, and refreshers to enhance team capabilities.Identify training needs and implement development plans for continuous improvement.3. CRM ManagementOversee CRM operations, ensuring accurate data entry, follow-ups, and workflow management.Monitor CRM performance metrics and guide the team on best practices.Coordinate with other departments for CRM-related updates, issues, and optimizations.Ensure student/lead lifecycle is managed smoothly from inquiry to closure.4. Source Meetings & CoordinationConduct and manage source meetings to review targets, performance, and operational plans.Collaborate with internal departments to align goals and ensure timely execution of tasks.Present performance reports and recommendations to management.5. Meetings With DDIs & DDAsLead discussions with DDIs and DDAs regarding admissions, operations, performance, and targets.Share weekly and monthly updates, insights, and improvement strategies.Maintain strong coordination to streamline academic and operational outcomes.6. Leadership & Team ManagementSupervise team leaders, trainers, and front-line staff to achieve departmental goals.Provide coaching, feedback, and support to help employees perform at their best.Conduct performance reviews and guide team members to achieve KPIs.

Education

• SCHOOL OF OPEN LEARNIG D.U

  Bachelor’s Degree

  2004 — 2008

Skills

• Market Research
• Human Resources
• Business Strategy
• Sales Management
• Business Development
• Customer Service
• Business Analysis
• Hospitality
• Business Planning
• Microsoft Office
• Sales
• Marketing Strategy
• Strategic Planning
• Employee Relations
• Microsoft Excel
• Leadership
• Team Management
• Hotels
• Training
• New Business Development
• Negotiation
• Management
• Team Building