Babloo Jaiswal

About Babloo Jaiswal

Currently managing 600+ FTEs in Back Office Insurance Operations across two locations in India, driving operational excellence and customer-centric results. Adept at ensuring productivity, quality, efficiency, and SLA achievement while maintaining seamless queue management and optimized resourcing. Skilled in training and upskilling teams to align with evolving business needs, enhancing customer experience through strategic planning and execution. Passionate about fostering a culture of collaboration and continuous improvement to deliver consistent, high-quality outcomes in a dynamic and competitive environment.Earlier Senior Project Manager at iMerit Technologies, I am handling Computer Vision projects, including Map Operations, Advanced Data Labeling & Annotation, with AI Data Intelligence for an esteemed US company focused on developing Level V autonomous vehicles.(Span of Control- 700).My 18 years of experience in Account Management, Delivery Management, and Operations have equipped me with a comprehensive skill set, enabling me to strategically lead large projects, manage client relationships, and drive revenue growth. My experience includes successfully handling large-scale Call Centers processes such as Inbound, Outbound, Chat, Collections, Sales, and lead generation processes. I have a proven track record of achieving and exceeding key performance indicators, ensuring client satisfaction, and fostering a customer-centric approach within my teams. Throughout my career, I have been involved in diverse improvement projects, demonstrating my ability to drive operational efficiency, reduce costs, improve Quality and enhance overall performance. My leadership skills, conflict management capabilities, and commitment to quality have consistently contributed to the success of the organizations I have been a part of. I am excited about the opportunity to bring my skills and expertise to your dynamic team, contributing to the continued success and growth of your organization.I am currently pursuing a PGP in Data Science, complementing my practical experience with a strong theoretical foundation in Machine Learning, Deep Learning, NLP, and Data Visualization. This blend of hands-on expertise and academic knowledge allows me to bring innovative and data-driven solutions to the challenges faced by the team.

Experience

1. Associate Vice President Operations

   WNS

   Sep 2024 — Present · Vishakhapatnam, IN

   Managing 600+ FTEs in Back Office Insurance Operations across two locations in India, driving operational excellence and customer-centric results. Adept at ensuring productivity, quality, efficiency, and SLA achievement while maintaining seamless queue management and optimized resourcing. Skilled in training and upskilling teams to align with evolving business needs, enhancing customer experience through strategic planning and execution. Fostering a culture of collaboration and continuous improvement to deliver consistent, high-quality outcomes in a dynamic and competitive environment.

Education

• Great Learning

  Communication Manaagment

• AWS

  Amazon Web Services , Online Conferences on Amazon Web Services

• Accredian

  PGP Certificate in Data Science & AI, Data Science & AI

• Accredian

  Global Certificate in Data Science & AI, Artificial Intelligence

• Accredian

  Global Cerficate in Data Science, Data Science

• The University of Burdwan

  Bachelor's degree, Commerce

  1999 — 2002

Skills

• Vendor Management
• Operations Management
• Mis
• Employee Engagement
• Performance Management
• Crm
• Transition Management
• Process Improvement
• Telecommunications
• Call Centers
• Business Process Improvement
• Management
• Team Management
• Service Delivery
• Outsourcing
• Bpo