Babita Thappa
Operations Manager | Client & employee Engagement | Expertise in SLA Management | Global Leadership
- Role
- Manager Operations (Account Management) at Alight Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Babita Thappa
Specialized in US Health & Welfare, Human Resource Outsourcing, and client engagement with over 8 yearsof proven success as an Operations/Client Manager. Experience in enhancing service delivery, leading high-performing global teams and ensuring seamless project execution. Skilled in maintaining SLAs, optimizing operational performance, and leveraging data-driven insights to monitor compliance and drive continuous improvement. Proven ability to build strong relationships with clients and stakeholders, resolve escalations proactively and ensure high SLA compliance while strengthening client retention
Experience
Manager Operations (Account Management)
Mar 2026 — Present · Gurugram, IN
Education
Doon (P.G) College of Agriculture Science and Technology (DCAST), Dehradun
Bachelor's degree
Symbiosis Centre for Distance Learning
Master of Business Administration - MBA, Human Resources Management and Services
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