Babita Chauhan
Customer Success(Account Manager)@Wipro | CS Evangelist, Customer Retention
- Role
- Customer Success Manager - Renewals at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Babita Chauhan
As a Customer Success Manager at Klynk, I’m passionate about nurturing relationships and…
Experience
Customer Success Manager - Renewals
Mar 2025 — Present · Bengaluru, IN
Achieved 102% NRR and 97% GRR by overseeing a $3.71M ARR portfolio with proactive account management- Identified upsell opportunities, contributing to net revenue expansion exceeding 100%- Designed a 90-day advance renewal program to reduce churn risks and maintain client continuity- Managed CRM forecasting accuracy to enhance renewal pipeline visibility and support revenue projections- Facilitated collaboration among sales, product, legal, and finance teams to streamline deal processes- Developed training materials to enhance team knowledge and skills- Mentored junior associates, providing guidance on best practices and methodologies.
Education
Deenbandhu Chhotu Ram University of Science & Technology, Murthal(Sonepat)
Master of Business Administration - MBA
2017 — 2019
Delhi University
Bachelor of Commerce - BCom
2012 — 2015
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