Babita
Telecom Support Engineer | Service Monitoring | Incident Management | 2G–5G | Ericsson
- Role
- Service Monitoring Engineer Telecom Support Engineer at Ericsson
- Location
- Ludhiana, PB, IN
- LinkedIn followers
- 500 followers
About Babita
Telecom Support Engineer with 2+ years of experience in Network Operations, Service Monitoring, and Incident Management at Ericsson, supporting international telecom projects including Bouygues Telecom (France).Hands-on experience in 2G/3G/4G/5G network monitoring, alarm and fault analysis, P1/P2 incident handling, SLA tracking, escalation management, and shift coordination in live production environments.Experienced in working with OSS/NMS monitoring tools and collaborating with cross-functional teams for quick issue resolution and service restoration. Currently upskilling in Linux, VAS (SMSC, USSD), and cloud fundamentals to move into technical L2 / platform support roles.Actively seeking day-shift or hybrid roles in Telecom Support, Network Operations (L2), VAS, or Platform Support.
Experience
Service Monitoring Engineer Telecom Support Engineer
Sep 2023 — Present · Noida, IN
Monitoring 2G/3G/4G/5G telecom networks for Bouygues Telecom (France) using OSS/NMS toolsHandling P1/P2 incidents, alarm analysis, impact assessment, and SLA-driven resolutionCoordinating with L2/L3 teams, vendors, and field engineers during critical outagesLeading shift operations, ensuring proper handover and incident documentation (RCA)
Education
Rerouting Ideologies - Graphic Era Hill University
Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician
2019 — 2023
S.D Memorial Public School
Higher School
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