Babett Hirzel
Transformational Hospitality Executive | Resilient Servant Leader & Mentor | Cancer Survivor | Champion of Purpose-Driven Growth & Service Excellence
- Role
- General Manager at HHM Hotels
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Babett Hirzel
Hospitality professional with 30+ years of experience in luxury and full-service properties, both domestically and internationally, developing and leading high performing teams by implementing strategic initiatives to driving operational and commercial results. Offers a proven history of success leading with culture, delivering exceptional service levels, and maintaining team member satisfaction, all while improving cost control and profit margins. Skilled at overseeing renovation and expansion projects, including food and beverage concept changes. Adept at relationship building, stakeholder management, motivation, financial management, project management, and operations management. Areas of expertise include: Operations Management | Guest Experience & Satisfaction | Team Leadership & Development | Brand Service Strategy | Sales & Revenue Generation | Profit Margin & Market Share Growth | Strategic Planning | Performance Management | Strategy Development & Execution | Marketing | Luxury Property Management | Guest Loyalty | Stakeholder Management
Experience
General Manager
Sep 2024 — Present · Carté Hotel, CA
Education
Bachelor Degree in Hotel Management
Bachelor, Hotel Management
1991 — 1994
Skills
- Hospitality
- Customer Service
- Hospitality Management
- Hospitality Industry
- Hotel Management
- Guest Service Management
- Hotels
- Leadership
- Front Office
- Onq
- Property Management Systems
- Rooms Division
- Food
- Yield Management
- Teamwork
- Rooms Division Management
- Food & Beverage
- Micros
- Management
- Customer Satisfaction
- Food
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