Babette Bouchard-Martos
SVP Product Leader - CCaaS-Global Operations at Wells Fargo
- Role
- Svp- Product Lesder Customer and Agent Experiences at Wells Fargo
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Babette Bouchard-Martos
Business Manager with leadership and management experience in the financial services industry, Call Center, Voice of the Customer, Fraud Risk, Supplier and Relationship management. Proven success in managing internal and external customers in setting and achieving business objectives. Successful in identifying and selecting the best partners to minimize risk and improve agility of the business. Recognized for developing strategic solutions, solving problems, developing / retaining talent and achieving results. Numerous years managing domestic and offshore cross functional teams.
Experience
Svp- Product Lesder Customer and Agent Experiences
Jun 2025 — Present
Education
University of Phoenix
BSBM, Business Management
1996 — 2001
Thunderbird School of Global Management
Master's degree, International Business
2018 — 2020
Skills
- Call Center
- Vendor Management
- Credit Cards
- Business Continuity and Organizational Preparedness
- Analysis
- Business Process
- Customer Experience
- Enterprise Software
- Banking
- Business Analysis
- Crm
- Call Centers
- Credit
- Customer Service
- Financial Services
- Fraud
- Leadership
- Management
- Negotiation
- Operations Management
- Outsourcing
- Payments
- Process Improvement
- Relationship Management
- Risk Management
- Sales
- Staff Development
- Team Building
- Telecommunications
- Training
- Financial Risk
- Program Management
- Budgets
- Strategic Planning
- Project Management
- Finance
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