Baber Ali
Information Technology Support Engineer @Kerry
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WORK HISTORY
Information Technology Support Engineer @Kerry
Manchester, GB
Advice on IT infrastructure (On-prem / Cloud), solutions deployment and ongoing L2/L3 support• Good analytical & problem solving and Interpersonal skills, and achieve compliance SLA & KPI• Conducting event detection, analysis and triage using various SIEM tools• Network monitoring and detection using Intrusion Prevent Systems (IPS)• Performed Phishing & Smishing Email analysis and investigations• Collaborate with cross-functional teams to align technical solutions with business goals • Detecting changes and attacks using File Integrity Monitoring systems • Expectation and SLA maintenance with clients
EDUCATION
University of the Punjab, Lahore
B.A.(Hons)
ITIL Foundation
ITIL
Preston Institute Of Management Science and Technology
Master of Science
SKILLS
ABOUT BABER ALI
Technology enthusiast with experience in Windows Server administration and End-user…
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