Michael Babcock

Client Manager @Allied Universal

US

As a client-focused assistant, my goal is to assist in achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results. This includes setting the direction, tone, and specific plan for hiring, developing, and retaining appropriate security officers, operations managers, and field supervisors overseeing the remotely managed business. I consistently communicate high service-level expectations to the team to ensure client and employee satisfaction and retention. In addition, I engage regularly with clients to share my expertise and enhance the value of Allied Universal\'s offering. I assist in coordinating the day-to-day team effort of operations managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner. If needed, I will manage the delivery of services through a subordinate team and fill in for the Branch Manager or Director of Operations in their absence or as requested or required. I work diligently with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime. This includes coaching, counseling, and developing assigned personnel to assist with their opportunity for advancement and promotability. I capably utilize WinTeam for scheduling and billing and producing reports that require interpretation and action for effective business management.