Babatunde Reuben
ServiceNow Business Analyst
- Role
- Servicenow Practice Team Lead at Supaneera
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Babatunde Reuben
Am a certified ITSM professional with great experience in implementing and supporting…
Experience
Servicenow Practice Team Lead
Mar 2017 — Present · Houston, TX, US
o Liaise with key stakeholders to gather and document business requirements specification documents and translate them into user stories in ServiceNow agile development moduleo Develop and provide ServiceNow training for end users and other stakeholders on selected topics to bridge knowledge gapo Identify, manage, and track business and technical needs objectives throughout project lifecycleo Implement efficient and effective test plans for new systems or functionalities, problems or break/fix and/or enhancements.o Analyze and simplify system requirements and specifications to create and execute test cases.o Coordinate UAT activities with key stakeholders to ensure designs meet their business needs o Plan, document, evaluate, and track testing results to ensure system applications are free from defects.o Manage the change management lifecycle including representing changes to change approval authorities and documenting the results and decisions from the approval authorities.o Ensure adherence to ITIL best practices in various ITIL process supported on ServiceNow platformo Good knowledge of all major ITSM practices such as Incident, Change, CMDB, Service Request/Catalog, problem management etco Drive the demo of successful stories for process owners and clients to obtain validation in UAT instanceo Carry out training on new versions and functionalities of the ServiceNow platform
Skills
- Commercial Banking
- Customer Service
- Mortgage Lending
- Credit Analysis
- Credit
- Retail Banking
- Cross Selling
- Credit Risk
- Credit Cards
- Relationship Management
- Commercial Lending
- Trade Finance
- Consumer Lending
- Business Planning
- Banking
- Business Analysis
- Loans
- Analysis
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