Babalpreet Kaur
Operations Supervisor @Co-operators
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WORK HISTORY
Operations Supervisor @Co-operators
Mississauga, ON, CA
Responsible for the back-office Operations department servicing 600+ advisors across Canada and 12+ direct reports- Develop, implement, and train the team on all systems and regulatory policies and procedures related to client onboarding, financial and non-financial transactions, trade settlements and adjustments, registered and non-registered account, internal and external transfers, estate settlements, operations and regulatory reports, dealer communication and advisor support on both nominee and client name platforms- Continuously manage internal operational risk ensuringadministrative compliance to all policies, regulatory requirements and contractual agreements by developing effective controls for operational business processes and transactions to meet business standards and objectives- Recruit, train, manage and provide effective leadership to direct reports, including team leads and individual contributors, incorporating performance management practices through individual plans, periodic reviews and feedback sessions, coaching and development- Solve difficult problems, escalations and complaints by evaluating impact, incorporating regulations, internal policies and procedures in decision-making, and documenting the solutions for future guidance for departmental use.
EDUCATION
Holland College
Diploma
ABOUT BABALPREET KAUR
Supervisor - Operations where managing and mentoring a team of 12-14 Operations Administrators, ensuring productivity and quality are maintained by adhering to in-house policies and procedures. I also analyze and approve daily requests from clients, assessing risk to the company and the clients, and maintaining Anti-Money Laundering policies. With over five years of experience in customer service and leadership roles in the finance industry, I have a passion for providing top-notch service and fostering collaboration among team members. I have a proven track record of handling complex and high-value transactions, such as Estate Accounts of up to $1.0M, with accuracy and scrutiny. I have also developed and delivered training and coaching to numerous team members, helping them excel in their roles and deliver exceptional customer experiences. I hold a Diploma in Journalism from Holland College, where I honed my communication and interpersonal skills. I am eager to leverage my skills, experience, and knowledge to take the next step in my professional journey. I am looking for opportunities to join an organization where I can continue to grow both personally and professionally, while making a meaningful impact on the customer experience.
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