Baasma Inam

Business Analyst @Jackson Park Hospital

Chicago, IL, US

Responsibilities: Gathered, analyzed, and documented complex business needs, ensuring alignment withproduct roadmaps and strategic goals. Defined and documented acceptance criteria for Minimum Viable Products (MVPs), ensuringclear expectations and deliverables. Developed detailed process flows, business requirements, UI mock-ups, and user testscripts, enabling clear communication across teams. Performed field-by-field mapping for system interfaces, ensuring smooth data flow betweensystems, such as EMR and downstream systems. Created wireframes and collaborated with Subject Matter Experts (SMEs) and physicians toensure consensus on UI designs. Functioned as a liaison to translate business requirements into technical requirements,data flows, and process flows. Formulated business requirements using Agile/Scrum methodologies, breaking them downinto epics and user stories to ensure clear and actionable development tasks. Conducted GAP analysis, assessed as-is processes, and designed/evaluated to-be to optimize system workflows. Gathered requirements using various elicitation techniques, such as interviews, datagathering, and policy/procedure reviews. Facilitated Joint Application Development (JAD) sessions to ensure effective communicationand manage expectations between stakeholders. Analyzed CMS (Centers for Medicare & Medicaid Services) documentation to accommodatechanges in 5010 format and ICD-10 codes. Worked on the Patient Management System, integrating Patient Information System withEMR/EHR and BSC CRM pulse generator data. Proficient in Healthcare claims processing, including Medicaid and Medicare claims, priorauthorization, and provider eligibility. Ensured the successful implementation of commercial payer solutions and Medicaidsystems, focusing on the integration of clinical rules for Medicare Part D and Medicaidprograms.

NEIU Northeastern Illinois University

BA Certificate

International Academy of Merchandising and Design (now International Academy of Design and Technology IADT)

Bachelor