Sharon Darshini Boddu
Customer Service Representative @Tata Steel
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WORK HISTORY
Customer Service Representative @Tata Steel
In my current role, I manage customer accounts end-to-end, ensuring a seamless experience from pre-order through to post-order support. I am responsible for providing timely updates, meeting deadlines, and resolving issues with a solutions-focused approach.Key responsibilities include:Managing customer accounts and maintaining strong, professional relationships.Handling pre-order queries, accurate order input, and comprehensive post-order support.Communicating effectively across departments to align processes and deliver exceptional customer experiences.Proactively problem-solving to ensure challenges are addressed quickly and efficiently.Delivering regular updates to customers and stakeholders, ensuring transparency and trust.This role has strengthened my ability to communicate clearly with both customers and colleagues, equipping me with the skills to build positive, lasting relationships inside and outside the organisation.
EDUCATION
University of Chester
Bachelor of Science - BS, Computer Science
ABOUT SHARON DARSHINI BODDU
Junior Data Analyst with early-career experience supporting dashboards, semantic data…
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