B Ravi Varma

P & o Knowledge Management & Content Partner @Novartis India

Hyderabad, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2020 — Present

P & o Knowledge Management & Content Partner @Novartis India

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Hyderabad, IN

Executed operational tasks and developed P&O processes, aligning with global strategy and principles to support client group\'s continuous improvement.• Led the standardization of global KM processes, including Content Lifecycle Management, increasing productivity and streamlining workflows.• Headed projects (HCM Workday, Workforce Software) with global process ownership, ensuring organizational consistency and efficiency.• Collaborated with cross-functional teams to enhance knowledge sharing and collaboration by identifying and addressing process improvement opportunities.• Evaluated effectiveness of KM processes and change management efforts, providing data-driven recommendations for improvement.• Navigated stakeholder engagement across the organization, simplifying complex issues, and driving alignment.• Partnered with various teams to improve knowledge content and health management, identifying opportunities and providing insights.• Continuously improved KM framework and tools, overseeing activities including metadata tagging, version control and archiving.• Designed, developed, and implemented the infrastructure for Knowledge Centered Services within P&O Services, driving self-service and cost reduction.• Led strategy for document repository consolidation, migrating from various SharePoint sites to ServiceNow.• Collaborated with P&O Service delivery teams to identify knowledge gaps and ensure user satisfaction, establishing governance policies for knowledge base integrity.• Actively participated in and led global P&O Services projects, providing data support and analysis.• Promoted Agile methodology adaptation, enhancing team velocity in tracking project tasks.• Facilitated Scrum ceremonies such as stand-ups, backlog grooming, sprint planning, and retrospectives, leading biweekly Scrum meetings in an Agile environment.• Created eLearning solutions, videos, and teaching materials in collaboration with SMEs.

EDUCATION

2004 — 2007

Andhra University

Bachelor’s Degree, Commerce & Computers

N/A

Pydah Degree College Affiliated by Andhra University

Bachelor of Commerce - BCom with Computers, Accounting and Computer

1991 — 2001

Kendriya Vidyalaya

High School, Central Board of Secondary Education

SKILLS

• Co-Ordination Between Different Teams• Time Management• Customer Centric• Team PlayerCall CenterQuality AssuranceTraining Delivery• Issue SolvingService DeliveryCustomer SatisfactionMis• People Management• Result OrientedWorkforce ManagementCall CentersTransition ManagementTrainingOperations Management• Creative ThinkingTeam LeadershipSoft SkillsTelecommunicationsBpoTeam Management

ABOUT B RAVI VARMA

Senior Expert - Knowledge Management I Service Enablement & Governance I People Service & Solutions I

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B Ravi Varma — P & o Knowledge Management & Content Partner at Novartis India in Hyderabad, IN | Unifers