Lathursan Balachandran

Deputy Director @Saravanaa Bhavan Zurich

Zurich, CH

Missions : Customer relations - Welcoming customers and ensuring their satisfaction- Managing complaints and building customer loyalty. Managing day-to-day operations - Ensuring the smooth running of the service (kitchen, dining room, deliveries)- Supervise teams during opening hours- Resolve problems or incidents quickly (customer complaints, equipment breakdowns).Team management - Drawing up staff schedules. Financial management - Monitor daily sales and analyse results- Controlling costs (raw materials, staff, energy).Supply and stock management - Check the quality and quantity of deliveries- Manage stocks and avoid shortages or overstocking. Compliance and hygiene - Ensuring the cleanliness of the entire restaurant- Ensuring the safety of staff and customers.Sales and marketing strategy - Improving the restaurant\'s visibility (social networks, events)- Analysing customer feedback to adapt the offer.

Sup de Vinci - école d'informatique

Master in Cybersecurity, Engineering computer Science

Lycée Jean Jaurès

Baccalauréat (STI2D), Option SIN (Systèmes d'Information et Numérique)

Lycée Jules Ferry

BTS SIO (Services Informatiques aux Organisations), Option SISR (Solutions d’Infrastructure, Systèmes et Réseaux)

CY Cergy Paris Université

Licence Professionnelle Réseaux et Sécurité, Informatique